Privacy Policy

NeuroMed Healthcare PLLC ("NeuroMed," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or interact with our services.

Information We Collect

We may collect the following types of information:

Personal Information you voluntarily provide, such as:

• Name
• Email address
• Phone number
• Information submitted through contact forms or inquiries

Automatically Collected Information, including:

• IP address
• Browser type
• Device information
• Pages visited and time spent on our website

This information is used to improve website performance, user experience, and communication.

How We Use Your Information

We use your information to:

• Respond to inquiries and requests
• Communicate with you regarding services or scheduling
• Improve our website and services
• Send informational or marketing communications only if you have opted in

We do not sell, rent, or trade your personal information.

Text Messaging and Email Communications

NeuroMed Healthcare PLLC may use text messaging (SMS) to communicate with patients regarding appointment reminders, scheduling updates, missed call follow-ups, and other service-related information. By providing your phone number and opting in through our website contact form, you consent to receive SMS messages from NeuroMed Healthcare PLLC.

NeuroMed may share limited data with contracted service providers solely for the purpose of delivering appointment communications and managing messaging systems (e.g., Twilio).

• Messages may include appointment coordination, responses to inquiries, or general updates
• Message frequency may vary based on your appointment activity. Standard message and data rates may apply
• You may opt out of SMS communications at any time by replying STOP to any message

Healthcare Information

This website is not intended for submitting protected health information (PHI).

Clinical information, medical records, and appointment details are handled securely through our practice management systems and governed by applicable healthcare privacy laws.

Third-Party Services

We may use trusted third-party services to support website functionality and communication, including:

• Website hosting and analytics
• Secure practice management or scheduling platforms
• Email or messaging services

These providers are required to protect your information and use it only for authorized purposes.

Cookies and Analytics

Our website may use cookies or similar technologies to analyze traffic, understand visitor behavior, and improve site performance.

You can control cookie preferences through your browser settings.

Data Security

We take reasonable administrative and technical measures to protect your information. While no system is completely secure, we work to safeguard your data from unauthorized access or disclosure.

Your Rights

You may request to:

• Access or update your personal information
• Opt out of communications
• Request deletion of information where applicable

To make a request, contact us using the information below.

Contact Information

Policy Updates

This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated effective date.